AGB / Datenschutz / Widerrufsbelehrung



§ 1 General

Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will only be processed by us in accordance with the provisions of German data protection law. The following regulations inform you about the type, scope and purpose of the collection, processing and use of personal data.

§ 2 Customer data

(1) Your personal data, insofar as they are necessary for the establishment, content or modification of the contractual relationship, will be used exclusively for the execution of the contract. For example, your name and address must be passed on to the shipping service provider for the delivery of the goods. Without your express consent or without legal basis your data will not be passed on to third parties outside the contract processing.

(2) After complete processing of the contract your data will be blocked for further use. After expiration of the tax and commercial law regulations, this data will be deleted, unless you have expressly consented to further use.

§ 3 Information

You have a right to information about the data stored about you and, if applicable, a right to correction, deletion or blocking of this data. The information can also be provided electronically on request. Please contact us for the provision of information:
cludes GmbH
12 Van der Upwich Street
D-41334 Nettetal


§ 1 Scope of application, customer information

The following general terms and conditions (GTC) govern the contractual relationship between cludes GmbH and consumers and entrepreneurs who purchase our goods via our website The contractual language is German.

§ 2 Conclusion of contract

Conclusion of contract
The contract is concluded via the “Order” subpage. The order page is divided into 3 levels:
Page 1: You define the number of SIM cards, the SIM card format and the desired credit
Page 2: You specify the payment method and billing/delivery address
Page 3: You will receive a general overview and the text of the contract
By selecting the desired products in the order form, you are making a binding offer to purchase the item(s) at the price indicated.
b) The purchase agreement is concluded when you click on the button “Order subject to charge” on the 3rd order page and receive a confirmation.

§ 3 Customer information: Storage of the contract text

The contract text with details of the article is not stored by us. Please save or print the contract text for your records.

§ 4 Customer information: Correction note

If you find an error in the selection or your entries in the order process before completing the purchase by clicking on “Order liable to pay costs”, you have the possibility to correct these entries at any time by switching to the previous pages.

§ 5 Retention of title

The object of purchase remains our property until full payment has been made.

§ 6 Legal liability for defects

For our goods there are statutory rights of liability for defects.

§ 7 Limitation of liability

We exclude liability for slightly negligent breaches of duty, provided that these do not concern duties essential to the contract, damages from injury to life, body or health, guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents and our legal representatives. Essential contractual obligations include in particular the obligation to hand over the item to you and to procure ownership of it. Furthermore, we must provide you with the item free of material defects and defects of title.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (cludes GmbH, Van-der-Upwich-Str. 12, D-41334 Nettetal,, telephone: 0049 (2153) 9507050) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

Sample revocation form

If you want to revoke the contract, you can use this sample revocation form. In this case, please fill out this form and send it back to us by post, e-mail or fax.

cludes GmbH
12 Van der Upwich Street
41334 Nettetal
fax: 0049 2153 9507049

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on ___________________________ (*)/received on ___________________________(*)

Name of the consumer(s) ______________________________________________________________________
Address of the consumer(s)

_________ _____________________________________________________
Date Signature of the consumer(s) (only for paper notification)

(*) Delete as applicable