Privacy Policy

Privacy policy

The protection of your privacy is very important to us. In the following we inform you in detail which data we process or use.  

1. access data/hosting

You can visit our websites without giving any personal information. Whenever you access a website, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, the date and time of the access and the amount of data transferred and documents the access. This serves to protect our legitimate interests in a correct presentation of our offer, which outweigh any other interests. All access data will be deleted at the latest 4 weeks after the end of your site visit.    

2. data collection and use for contract processing and when opening a customer account

Within the scope of processing personal data on our behalf, your personal data will be collected via the sales platform you may use or directly by us if you provide us with such data within the scope of your order or when contacting us (e.g. via contact form or e-mail). Sales platforms are e.g. ebay or amazon. All data, which are raised over a sales platform, are processed on the servers of this offerer and passed on to us for the contract handling, and/or for the treatment of your establishment of contact. obligation fields are marked as such, since we need the data in these cases compellingly for the contract handling, and/or for the treatment of your establishment of contact and you cannot lock the order, and/or dispatch the establishment of contact without their indication. Which data is collected can be seen from the respective input forms. We use the data you provide us with to process the contract and your enquiries. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of any retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this declaration.    

3. data transfer

In order to fulfil the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on the payment service provider you select in the order process, we will pass on the payment data collected for this purpose to the bank commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers may also collect this data themselves if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies. Translated with (free version)  

4. contact details and your rights

You have a right to free information about the data stored by us about your person as well as a right to correction, restriction of the processing, to data transferability or deletion of these data, if necessary. If you have any questions about the collection, processing or use of your personal data, or if you wish to obtain information, correct, block or delete data or revoke any consent you may have given or object to a particular use of data, please contact: cludes GmbH – DATA PROTECTION – Van-der-Upwich-Str. 12 D-41334 Nettetal e-mail: You also have a right of appeal to the competent data protection supervisory authority.  

5. right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh any other interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only if there are reasons arising from your particular situation.After exercising your right to object, we will not further process your personal data for these purposes unless we can demonstrate compelling legitimate reasons for processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.This does not apply if the processing is carried out for direct marketing purposes. In this case we will not process your personal data further for this purpose.  

6th validity of the privacy policy of the marketplace

If you purchase goods via a marketplace, the respective data protection declaration of the marketplace applies additionally. For any data processing of your data collected on the marketplace beyond that described here, the marketplace is the responsible body. You can inform yourself about the handling of your data from the marketplace as follows: ebay: amazon: 

7. Cookies

Cookies are small text files that are placed in your browser history to reconstruct your previous settings and other changes you have made on your next visit, and these functional cookies ensure that our website functions properly. These cookies are stored up to a maximum of 1 year – after that they are automatically deleted. For example, the following functions are possible with these cookies:saving products that you have placed in the shopping cart or placed on the wish list,saving the entries you have made during checkout or during an order so that you do not have to enter this data again,saving default settings such as language, location, number of search results, etc,Recording your browser settings in order to display our website optimally on your screen,detecting misuse of our websites and services, e.g. by registering several consecutive and failed login attempts,loading the website evenly so that the website remains accessible, orsaving your login data so that you do not have to re-enter them each time. For more information, please contact the manufacturer or consult the help function of your Internet browser. However, we must point out that certain functionalities on our website are no longer available or are only available in a restricted form if you do not allow these functional cookies.