FAQ

To every order we also add a flyer with the most important information.


flyer-en
English Flyer

flyer-de
Deutscher Flyer

 

 

Preparation and activation

Due to the regulations and laws in Korea, Prepaid simcards need to be activated before they can be used.

If you already know your arrival date in Korea, please activate your simcard as soon as possible at https://www.simcard-korea.com/activate.

You can specify the arrival date in the activation process. The simcard will be activated about 20 hours before arrival in Korea.

 

If you need a guide for activating your card you should check out this page.

 

Please note that you have to activate your card at least 24 hours prior to your arrival 

Compatibility mobile/SIM-card

 

Every simcard purchased on simcard-korea.com is a nano-sized simcard.

We always add a multi simcard adaptor, so you can insert the simcard into devices that only have a micro or normal-sized sim slot.

 

Please also make sure your mobile phone supports the UMTS-Standard or you will not be able to use the card in Korea.

Please also note that if your device is simlocked, it probably will not work, even though most devices nowadays are sold without simlock.

Internet via Wifi

If you have a active Internet package you can freely use the olleh WiFi network without any costs.

The authentification is done automatically. If you cannot access WiFi and instead you are redirected to the website “Prepaid-Login” please deliver the following information to team@simcard-korea.com:

  • Phone Number (Korean)
  • IMEI of your phone
  • MAC-Address of your phone

If you use our app, please click on “WiFi-Support” to deliver this data automatically.

 

 

The usage of the free WiFi is bount to the simcard. This means that when you first visit Korea, the MAC-address of the radio link will be transmitted and unlocked automatically.

If you want to use LTE or a WiFi connection simultaneously with another device (for example your tablet or laptop), you have to share the internet connection of your mobile (for example via USB/Bluetooth-Tethering) or by purchasing another, seperate, simcard for your device.

Internet via LTE

The validity of our internet packages is 30 days.

If you are having trouble connecting to the internet you should check your APN settings.

The following access point should already be configured as “KT” on your device, if not, you will need to set the following options for the access point manually:

If this configuration is already set but not working please remove APN and add again to reset the settings.

For iPhone / iOS Devices please visit with your mobile device kt.apnhero.com for automatic APN profile installation.

 

After you’ve completely used up your data you won’t be able to access the internet anymore and a purchase of a new internet package will be required if you desire to have access to the internet again.

When you used up all your data you are still able to use the free Wi-Fi Hotspots.

App / Administration / Charging

For charging and credit check we have an app called “SIMCARD KOREA” which is available for Android and iOS.

You can charge your credit by credit card or on our website here

Operator / Mobile network

Operator of the network is the Korean company Evergreen Mobile Co., Ltd., which works as a virtual mobile network operator in the network of kt (Korea Telecom). cludes GmbH is an official distributor and sells the SIM-cards i.a. in Germany.